Get Started with BankVault Business

We’re here to help you take your first step into BankVault Business. Here’s how to get started.

3 things about how BankVault Business works

1. Start with the PC Completely ‘Off’

   Before booting into BankVault your PC must be completely powered down. (‘Sleep’ won’t work. You’ll need to be totally powered OFF.)

2. System Requirements: PC hardware and Internet via cable

   For security reasons BankVault does not support WiFi as it is known to have many security issues and is relatively easy to hack. Your computer will need a cable connection with access to the Internet.

3. Do Not reformat your BankVault key

   Never allow Microsoft Windows to REFORMAT your BankVault key. If you do, you will render that key inoperable (e.g., forever broken), and you’ll need us to ship you another, brand-new key.

Step-by-step instructions

BankVault Business will use your existing computer hardware to build a temporary operating system that lasts for the duration of your online transaction. It does not change or affect anything on your device. The procedure requires you first shutdown your PC completely, insert your BankVault Key and power on, booting off the BankVault Key instead of your normal hard disk. Your normal power up process has to be paused using an Interrupt keystroke, and the actual keystroke will vary from one PC to another. The instructions below are a guideline to the most common PC manufacturers. If you are not comfortable with the instructions then please contact your PC support technician or the BankVault Help Desk to guide you.

Troubleshooting
PC's manufactured after 2012 have a BIOS setting called "Fast Boot" enabled. You may want to disable Fast Boot in your BIOS to allow enable booting from USB.

If you're unable to boot into BankVault then please contact our Help Desk.

1. Power OFF your PC and then insert your BankVault Key.

2. Power ON your PC and ...

   • Acer
   • Apple
   • Asus
   • Dell
   • HP
   • Lenovo
   • Samsung
   • Toshiba
   • Other

   ... press the "F12" key twice a second until a list of boot device options appear.

   Note: Sometimes the Boot Options interrupt key will display on your screen as soon as the PC is turned on. Alternatively you can enter the BIOS and navigate to the Boot Device Options. Your model may use a different interrupt key, for example: F2 or F9 or F10 or Esc.

   Note: If your PC continues to boot into Windows then your computers BIOS might be configured for “Fast Boot” which bypasses the initial check of peripherals such has USB and DVD. Please disable Fast Boot. Your PC consultant can do this, or alternatively contact our Help Desk to guide you.

   Reference: Click here

3. Select 'boot from the USB device' (sometimes labelled Silicon Power). It will take about 15 seconds to boot and create your new BankVault login machine.

4. Login to your BankVault account. Launch one of the web browsers and use it as you would normally use a web browser.

5. To shut down press "Start", "Log off" and select “Terminate”. You can reboot your normal PC by pressing the power or restart buttons.

6. Restarting your normal PC: Power on your computer to reboot your computer. If you changed and saved your BIOS preferences to boot from USB first (see below) then you will need to remove the BankVault Key before rebooting.